Latest News

31st January 2022

Vaccination Hub Helpline

SWL has a helpline to support you with any questions you may have about how/where to get a vaccine, and any clinical concerns you may have – and are able to connect you with a clinician for a one-to-one discussion. The telephone line is open 9 am – 5 pm Monday to Friday, and you can also use email or an eForm. The vaccination hub team will respond to you within 24hours of you contacting them and will support you with any queries that you have.

Telephone: 020 3880 0338



Further informative resources can also be found here -

24th November 2021

GBP15M Lost To Online Shopping Scams Last Christmas

New data from Action Fraud reveals that 28,049 shoppers were conned out of their money when shopping online over the Christmas period last year. 

Your information

When creating an account, be cautious if the website asks you for details that are not required for your purchase, such as your mother’s maiden name or the name of your primary school.

Payment method

When it's time to pay for your items, check there's a 'closed padlock' icon in the browser's address bar. Use a credit card when shopping online, if you have one. Most major credit card providers protect online purchases.




Some of the messages you receive about amazing offers may contain links to fake websites. If you’re unsure about a link, don’t use it – go separately to the website. Report suspicious emails you receive by forwarding them to: Report suspicious text messages by forwarding them to 7726

Email accounts

Make sure that your really important accounts (such as your email account or online shopping accounts) are protected by strong passwords that you don't use anywhere else.

For more of the government’s latest advice on how to stay secure online, visit the Cyber Aware website:


24th November 2021

Get vaccinated. Get boosted. Get protected.

COVID-19 and flu are highly infectious viruses. Boost your immunity this winter by getting both the flu and COVID-19 booster vaccines.

Get vaccinated. Get boosted. Get protected.

COVID-19 and flu are highly infectious viruses. Boost your immunity this winter by getting both the flu and COVID-19 booster vaccines.

Each year, flu kills on average 11,000 people across the UK and hospitalises thousands more. Both COVID-19 and flu can spread easily, even by those showing no symptoms.

If you are eligible, the flu vaccine and the COVID-19 booster are the best defense for you, your loved ones, and those around you. You can get your FREE vaccines from a  local vaccination center, pharmacy or GP. For more information and to find an  NHS vaccination site in Sutton use these links for Flu vaccinations and coronavirus vaccinations.


25th October 2021

Friends Against Scams Data

Covid 19 has been accompanied by a surge in scams, with new attempts to dupe the public every day. Everyone is potentially vulnerable to these scams


36M UK adults have been targeted by a scammer since January 2021

33% surge in scams between April 2020 and April 2021

60% increase in scams via telephone calls

54% of scams related to bogus delivery notifications

41% of scams involved fake government communications

667% rise in scams via unsolicited emails

25th October 2021

Ring 159 for Britain's new emergency fraud helpline

Ring 159 for Britain's new emergency fraud helpline

From 28 September the public are being urged to ring a new hotline if they are concerned about a payment

Members of the public targeted by fraudsters have been urged to contact a new emergency hotline designed to fast-track a customer to their bank.

Stop Scams UK, an industry body founded by telecoms and banking firms last year, has advised potential scam victims to "stop, hang up and call 159 to speak directly to your bank."

The hotline is intended as a "memorable and secure" number that works in a similar way as the 101 hotline for the police or 111 number for the NHS.

"It’s the number you can trust to get you through to your bank, every time," said Stop Scams UK.

The hotline will run as a 12-month pilot. Customers of Barclays, Halifax, Bank of Scotland, NatWest, Royal Bank of Scotland, Ulster Bank, Santander and Starling Bank can call the number to be connected to their bank.

Stop Scams UK estimates 70pc of primary account holders in the UK will be able to use the hotline

Last year the public lost £470m to fraudsters pretending to be a bank or other service provider, with a particular focus on authorised "push payment" fraud which relies on convincing high-pressure tactics.

 When should you call 159?

The 159 number will never call customers, but the public has been told they can rely on the hotline to be connected to their bank.

Stop Scams UK has urged customers to use the hotline if they are contacted by someone claiming to be from their bank, even if the call does not appear suspicious.

Customers should also call 159 if they have received a call requesting a money transfer or payment, or they have been contacted about a suspicious financial matter.

Ruth Evans, of Stop Scams UK, said: "If you ever feel pressured into transferring money or giving out personal details, you should hang up and call 159 to check it’s for real.

"Criminals rely on forcing people into the heat of the moment decisions, and calling 159 is a simple, practical tool to break their spell."

A recent report by UK Finance found impersonation scams had more than doubled in a year, with fraudsters targeting people who were “too polite” to hang up.

Criminal gangs have tricked “even the savviest of people” into transferring thousands of pounds by posing as representatives of the NHS, police, their bank or a delivery company.

 How much will the call cost?

A call to the 159 hotline is expected to charge the national rate, included for free in most phone tariffs.

According to Stop Scams UK, almost all major telephone companies have backed the scheme and more than 80pc of UK mobiles and landlines can now access the 159 number.

The telephone providers participating in the pilot are BT, EE, Plusnet, Gamma, O2, giffgaff, TalkTalk, Three, Virgin Media and Sky.

Andy Bates, of Global Cyber Alliance, an internet safety non-profit that helped launch the hotline, said the hotline was a "powerful new tool" in the fight against scams.

 When potential fraud victims call 159 they will be greeted by an automated message and instructions to press a certain number to be transferred to their chosen bank.