Latest News

22nd April 2020

Sutton Safeguarding Adults Board news item

Officers in South London paying special attention to the elderly and isolated.

Response officers in South London are looking after vulnerable elderly and isolated people in the community by paying them special visits.

Operation Nogi was launched in August 2019 by the police to assist the elderly community in Croydon.  Based on the success of this, this scheme was introduced across the South Basic Command Unit (BCU) encompassing Croydon, Bromley, and Sutton.

Many of the residents have not spoken to anyone since the outbreak and they have expressed their gratitude to officers for visiting them – including a 78-year-old man from Coulsdon who was almost conned out of £40,000 in an investment scam, but he avoided being a victim thanks to advice given to him during a visit.

Please access this link for further information -

14th April 2020

Sutton Safeguarding Adults Board news item

Citizens Advice Sutton - Service Information and Update



 The Citizens Advice Sutton volunteers and staff are continuing, through the Coronavirus crisis to provide free, confidential, independent, impartial information and advice. 


We have adapted our service.

  • We have suspended our Sutton office’s face to face drop-in service.

  • We have suspended face to face outreach services.

  • We are providing advice exclusively by telephone and online.

  • We are all working from home / away from the office.

  • We are running our usual telephone and online service.

People needing information and advice can contact us as usual, Monday to Friday, 9.00 am to 5.00

pm – 020 8405 3552 - or online at  We are continuing to provide our full range

of information and advice (by telephone and online) including the following:

Welfare Benefits Advice

We provide the full range of welfare benefits advice including advice on entitlements to all benefits including Universal Credit, disability benefits and benefits for people unable to work. We provide support with challenges to welfare benefit decisions.  


We are part of the nationally funded Universal Credit Help to Claim service. People needing help to claim Universal Credit can contact the national service on 0800 1448 444 or phone CAS on our usual number. We work closely with the Sutton Foodbank.


Employment Advice

We provide advice on all aspects of employment including employment issues arising from the Coronavirus situation including furlough, statutory sick pay, redundancy, lay-offs and discrimination.  


We provide advice on the government support available to self-employed people.


Debt Advice

We provide an FCA authorised and regulated debt advice service, delivered by our award-winning team of specialist debt advisers. 


We provide advice on all aspects of debt including priority debts such as rent / mortgage arrears and non-priority debts. We provide the full range of support including negotiation with creditors, Debt Relief Orders and income maximisation.  


People can contact the debt advice on our usual number or directly on 0203 463 1913.


Housing Advice

We provide specialist advice on housing, including the rights of homeless people and issues relating to people in private rented accommodation. Our housing solicitor and caseworker provide specialist, advice, funded by Legal Aid on issues including serious disrepair, eviction and the rights of homeless people.

We will restart our usual face to face services as soon as we can safely do so. 

Our contact details -


Tel. 020 8405 3552

Tweet: @AdviceSutton

Facebook Page: Citizens Advice Sutton




8th April 2020

Sutton Safeguarding Adults Board news item

Victim Support - Take a look at the new support site 'My Support Space'

My Support Space’ is a range of online tools to help victims cope and move forwards after a crime.

This is a free, safe, secure and confidential space where victims can choose how they want to be supported after a crime. Please access via this link

1st April 2020

Sutton Safeguarding Adults Board news item

Assistance for volunteers in reporting safeguardings

Safeguarding is everyone's business.  

This short three-minute video provides advice to volunteers regarding safeguarding and reporting - 

1st April 2020

Sutton Safeguarding Adults Board news item

Coronavirus (COVID-19) Update - safeguarding referral process continuing as normal



COVID-19, social isolation and safeguarding adults


We recognise that these are difficult times where all of us are in varying states of isolation and we may feel a sense of being ignored. We want you to feel reassured that your safety remains our priority.  


The Council have implemented robust plans to ensure vital services continue running during this period, in particular care for older and vulnerable people. For further details please visit


Please be patient as routine reviews and non-urgent assessments will have to be delayed.  Nevertheless, should you feel that either your needs or that of your loved ones has increased, please complete an on-line self assessment so these can be considered in order to assist social care triage urgent cases.


Please send completed forms to:


  • Adult Social Services, 3rd Floor Civic Offices, St Nicholas Way, Sutton SM1 1EA

  • Or alternatively, email the scanned form to


The priority across social services has to be ensuring that the most vulnerable in our borough are safe. Safeguarding adults and children means protecting the most vulnerable from abuse and neglect. 


If you see something, are told something or an occurrence or event does not feel right to you, do not hesitate to report this incident. Our channels of reporting safeguarding remain open.  


To report adult concerns, please email or phone 020 8770 6770. Further advice on fire safety, domestic abuse assistance and protection on scams can be found at


If you need some help or would like someone to call you for a chat during the COVID-19 (Coronavirus) outbreak, please email: email or call 020 8770 5000, option 6.


In an emergency, please call 999.


For further information and guidance -



To view the advice on Coronavirus from Public Health England, please visit this website.


 Covid-19 Latest information and advice from Social Care Institute for Excellence (SCIE) and Department for Health and Social Care.



Wishing you all the best of health