Latest News

28th May 2020

Sutton Safeguarding Adults Board news item

Test and trace - be aware of scams

If the NHS test and trace service contacts you, the service will use text messages, email or phone.

All texts or emails will ask you to sign into the NHS test and trace contact-tracing website.

If NHS test and trace calls you by phone, the service will be using a single phone number: 0300 013 5000.

All information you provide to the NHS test and trace service is held in strict confidence and will only be kept and used in line with the Data Protection Act 2018.

Contact tracers will:

  • call you from 0300 013 5000
  • send you text messages from ‘NHS’
  • ask you to sign into the NHS test and trace contact-tracing website
  • ask for your full name and date of birth to confirm your identity, and postcode to offer support while self-isolating
  • ask about the coronavirus symptoms you have been experiencing
  • ask you to provide the name, telephone number and/or email address of anyone you have had close contact within the 2 days prior to your symptoms starting
  • ask if anyone you have been in contact with is under 18 or lives outside of England

Contact tracers will never:

  • ask you to dial a premium rate number to speak to us (for example, those starting 09 or 087)
  • ask you to make any form of payment or purchase a product or any kind
  • ask for any details about your bank account
  • ask for your social media identities or login details, or those of your contacts
  • ask you for any passwords or PINs, or ask you to set up any passwords or PINs over the phone
  • disclose any of your personal or medical information to your contacts
  • provide medical advice on the treatment of any potential coronavirus symptoms
  • ask you to download any software to your PC or ask you to hand over control of your PC, smartphone or tablet to anyone else
  • ask you to access any website that does not belong to the government or NHS

28th May 2020

Sutton Safeguarding Adults Board news item

Message from Independent Chair, Fiona Bateman

Welcome to the SSAB website. Whilst we find ourselves in extraordinary circumstances, I wanted to take this opportunity to thank Sutton residents and staff from across partnership agencies who have risen to the remarkable challenges that the Coronavirus outbreak presents. I really appreciate how hard everyone is working to identify, report and respond to safeguarding issues during this period. The way in which we work has adapted at pace, but agencies have been working together to pro-actively anticipate needs and respond so as to reduce risk to our most vulnerable residents. Our Board members met last week and heard how, despite the challenges, safeguarding responsibility remains a key priority for all partners. SSAB members confirmed their shared commitment to providing support and maintaining vital services, particularly for those at risk or experiencing abuse or neglect. I hope you find the latest issue of our the website interesting and informative.  We would urge everyone to regularly check our website which is updated frequently to provide alerts on emerging risks (such as financial scams) or ways to access support services. Now, more than ever, safeguarding really is everyone’s business. 


27th May 2020

Sutton Safeguarding Adults Board news item

Sutton Uplift - supporting your health and well being

Sutton Uplift is an innovative service which is designed to support your health and wellbeing in a number of ways including:

• Wellbeing Support and Workshops

• Psychological Therapy

• Mental Health Assessments

• Recovery Support

 Sutton Uplift is a partnership between South West London and St George’s Mental Health NHS Trust and local voluntary sector organisations.

 The service is available to people who are 18 years and over and live in Sutton or have a Sutton GP.

 If you are interested in our service you can contact us by calling (Freephone) 0800 032 1411 or 020 3513 4044 (charged at your network rate). Lines are open 9am to 6pm.

You can also visit our website and complete an online self-referral form.

1st Floor

Jubilee Health Centre, East Building

6 Stanley Park Road


Surrey SM6 0EX

Fax: 020 3513 4455

27th May 2020

Sutton Safeguarding Adults Board news item

Easy Read Information on What is Coronavirus

In response to council queries, the Local Government Association( LGA) published a series of documents which is regularly updated with new topics and questions.  Below is a link in an easy read pictorial format explaining 'What is Coronavirus?'

27th May 2020

Sutton Safeguarding Adults Board news item

COVID-19 Scams - Take a look at the Little Booklet of Phone Scams



Scams advice during coronavirus outbreak


How you can access support and safeguard yourself against scams

Sutton Trading Standards hope that you are well, and as a reminder, we would like to re-iterate the government and NHS guidelines about maintaining good hygiene; please visit for further information

 It is particularly important for people who are over 70 and/or have an underlying health condition

 Things such as Facebook Community Groups, WhatsApp Groups, and the Nextdoor social network that send neighbourhood alerts can be great ways of staying in touch with those around you, however, it can be difficult to know who to trust. These are all online and not everyone has access to the internet

 Please be aware that not everyone out there is trustworthy and some people will take advantage of this unusual situation our society is facing

 Here are just some of the scams we are aware of, but please note that criminals come in all shapes and sizes and can contact you at the door, by phone, post or online:

• Virus testing kits

• Vaccines or miracle cures – there is currently no vaccine or cure

• Overpriced or fake goods to protect yourself from coronavirus such as anti-bacterial products

• Shopping or medication collection services

• Home decontamination services

Tips to avoid being scammed 

• Don’t be rushed into making a decision. If it sounds too good to be true, it probably is

• Only purchase goods and services from legitimate retailers and take a moment to think before parting with money or personal information

• Don’t assume everyone is genuine. It’s okay to reject, refuse or ignore any requests. Only criminals will try to rush or panic you. If in doubt, speak to someone you trust

• If someone claims to represent a charity, ask them for ID. Be suspicious of requests for money up front. If someone attempts to pressurise you into accepting a service they are unlikely to be genuine. Check with family and friends before accepting offers of help if you are unsure

Contact information

• If you think have been scammed, contact your bank first

• If you think you’ve been scammed, report it to Action Fraud on 0300 123 2040 or to help stop it happening to others

• Get advice and report it to Trading Standards through the Citizens Advice consumer service on 0808 223 1133 or online advice at

• If you are in immediate danger, contact the police on 999

To learn more about different types of scams and how to protect yourself and others, visit and complete the free online training

Why not become a Scam Marshal? A Scam Marshal is any resident in the UK who has been targeted by a scam and now wants to fight back and take a stand against scams. Scam Marshals do this by sharing their own experiences, helping others to report and recognise scams and sending any scam mail that they receive to the National Trading Standards Scams Team so that it can be utilised as evidence in future investigative and enforcement work

Visit for more information and to sign up

Please take a look at the Little Booklet of Phone Scams